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User Access

User Access

COVID-19 notification 8 September 2020

In line with the Victorian Government’s recent extension to Stage 4 lockdown restrictions in Metropolitan Melbourne, the Australian Synchrotron will continue to operate only for permitted activities including essential maintenance and in support of COVID-19 research.  General User access will not take place at this time.  This extension to the current arrangement will continue until at-least September 28th, 2020.  As further details are released as to the easing of Victorian Government restrictions, we will keep you informed as to the path back to our general User program. Updates, when available, will be sent to you from the User Office VIC and questions you may have can also be directed to: user.office.vic@ansto.gov.au.

ANSTO’s NSW facilities are open for User programs.  Users may attend in person as permitted by Government guidelines regarding travel or may send in samples where that option is available.  Questions on ANSTO’s NSW sites and User programs are to be directed to: user.office.nsw@ansto.gov.au.

Thank you for your understanding and we look forward to reconnecting with you as circumstances evolve in both Victoria and New South Wales.

COVID-19 Update archive

COVID-19 notification 6 August 2020

ANSTO is making temporary changes in line with Victorian government advice to prevent the spread of COVID-19.

The Australian Synchrotron will continue to operate for permitted research, in particular research related to COVID-19, but will cease operations for other research at this time. Requests for COVID-19 related research or other permitted research (in accordance with the Victorian State Government Stage 4 restrictions) will be assessed by ANSTO on request.

All Australian Synchrotron user programs that are not for COVID-19 related research or for other permitted research are suspended until further notice. 

Australian Synchrotron updates, when available, will be sent to you from the User Office and questions you may have can also be directed there: user.office.vic@ansto.gov.au.

Staff, users and visitors to ANSTO’s Australian Centre for Neutron Scattering, NSW, are recommended to wear a face mask.  Masks will be provided to visitors and users should they need them.

For the benefit of our visitors and users, ANSTO’s COVIDSafe plan is available:  https://www.ansto.gov.au/covidsafe-plan.

Please direct any questions about ANSTO’s NSW user operations and campuses to the User Office: user.office.nsw@ansto.gov.au

COVID-19 notification 28 July 2020

ANSTO is monitoring the latest updates on COVID-19 in NSW and VIC.

NSW is available from: https://www.nsw.gov.au/covid-19/

Victoria is available from: https://www.dhhs.vic.gov.au/coronavirus

ANSTO is continuing to follow all Government advice related to the COVID-19 outbreak in Victoria and will monitor the changing situation, updating its response as necessary. All visitors to the Australian Synchrotron facilities in Clayton will be required to wear a face mask at all times, unless they have a medical exemption. See: https://www.dhhs.vic.gov.au/face-coverings-work-covid-19#lawful-excuses-or-exceptions-for-not-wearing-a-face-covering

A reminder to our Users: 
The call for proposals for the 2021-1 round (January to June 2021) for the Australian Centre for Neutron Scattering and the National Deuteration Facility opened 11 June, closing 11.59pm 15 September 2020.

The ANSTO Research Portal opens today for submission of proposals for the 2021-1 round, and closes 11.59pm, 31 August 2020. Submissions through the ANSTO Research Portal are for capabilities and facilities located at ANSTO’s Lucas Heights and Camperdown sites, excluding the Australian Centre for Neutron Scattering and the National Deuteration Facility.  Due to back-logs arising from COVID-19 impacts, some capabilities offered under the ANSTO Research Portal will either not be available or have reduced capacity for the 2021-1 round.

The Australian Synchrotron Portal will open for submissions of proposals for the 2021/1 round (late January to early May 2021) on 11 August, closing 8 September 2020. 

COVID-19 notification 16 July 2020

ANSTO is monitoring the latest updates on COVID-19 in NSW available from https://www.nsw.gov.au/covid-19/latest-news-updates and Victoria available from https://www.dhhs.vic.gov.au/coronavirus

ANSTO is continuing to follow all Government advice related to the COVID-19 outbreak in Victoria and will monitor the changing situation, updating its response as necessary.

ANSTO research infrastructure facilities in NSW and VIC remain open for business subject to certain restrictions in place.  These restrictions apply as at 16 July, and may be updated further at any time by ANSTO. These apply in addition to any restrictions under applicable directions or orders of the NSW or Victorian Governments. The following users must not attend an ANSTO site unless they have completed a 14 day self-isolation period and, if they exhibited any COVID-19 symptoms during that period (but have not tested positive), have either been cleared by a negative test or have completed the protocols published by the applicable State Government for self-isolation for suspected or confirmed COVID-19 cases:

  1. For users of ANSTO’s Lucas Heights site, any person who has travelled to or from Victoria since 7 July 2020.
  2. Any person who attended the Crossroads Hotel in Casula between Friday 3 July and Friday 10 July, Planet Fitness in Casula between Saturday 4 July and Friday 10 July, or the Picton Hotel in Picton on Saturday 4 July, Thursday 9 July, or Friday 10 July.
  3. Any person who attended a venue during a period which is the subject of a public health alert urging people to self-isolate.
  4. Any person who has had known close contact with a confirmed case of COVID-19.

Any user who has tested positive for COVID-19 must not attend an ANSTO site unless they meet the directions, orders or protocols of the applicable State Government for release from isolation.

The NSW Government has also published a list of COVID-19 case locations and dates at https://www.nsw.gov.au/covid-19/latest-news-and-updates. Users should review this list and if they have attended any of these locations on the dates specified they should reconsider the necessity to visit ANSTO at this time and watch for COVID-19 symptoms.

If you have any questions please contact the ANSTO User Office (user.office.nsw@ansto.gov.au; or user.office.vic@ansto.gov.au)

COVID-19 notification 8 July 2020

ANSTO is following all Government advice related to the recent COVID-19 outbreak in Victoria and will monitor the changing situation, updating its response as necessary.

ANSTO research infrastructure facilities in NSW and VIC remain open for business subject to certain restrictions.  ANSTO’s NSW facilities are available for users coming from States having no border restrictions in place with NSW. At this time, the Australian Synchrotron in Clayton will continue its gradual resumption of operations for Victorian users. All facilities are supporting mail-in and remote user experiments on a best efforts basis.

From 11.59 pm 7 July, users from Victoria will not be able to travel to NSW, including ANSTO’s NSW sites. If you have any questions about your experiments, please contact the User Office – NSW.

COVID-19 Update - 11th June

The Australian Synchrotron recommenced user operations on 1 June, accommodating mail-in and remote experiments and those users able to travel to the facility. 

The Australian Centre for Neutron Scattering will recommence user operations from 23 June.

All Users coming to ANSTO are required to undertake a COVID-19 Induction for the specific facility visited prior to site access. Local area inductions will also be provided outlining safe working practices (e.g. social distancing, area occupancy limits, personal protective equipment).

The Australian Centre for Neutron Scattering is now accepting proposals for the 2021-1 round (Jan-Jun 2021).  ANSTO will advise as soon as possible when other facilities and platforms will be open for submission of proposals.

 

COVID-19 Update - 21st May

Dear Users,
 
Our 12 May communication to you advised of our plans to develop a staged, partial resumption of research infrastructure operations at Lucas Heights, Camperdown and Clayton.
 
As we prepare to recommence our user program, we will complete planned maintenance and infrastructure will be brought back to a state of operational readiness. We do not expect to resume operations at full capacity during this phase.
 
Our commitment is to:

  • Address first those approved experiments/projects postponed from the 2020-1 round due to COVID-19 measures taking in to account student and post-doc projects facing critical timelines. We will contact the impacted users soon to discuss restarting these experiments; 
  • Consider mail-in of samples, where possible, subject to agreement with Research Infrastructure contacts;
  • Progressively allow users on site, from local/state, national and international institutions depending on Government and respective institutional travel advice, and ANSTO risk assessments;
  • Award proposals under the 2020-2 (Lucas Heights) or 2020/2 (Clayton) rounds contingent on when user operations resume; and
  • Reopen new proposal submissions once back-log is addressed and normal operations re-established.
  • ANSTO VIC (Australian Synchrotron) will recommence regular user operations from June, following the principles outlined above.  As Government restrictions ease, ANSTO NSW will assess the risk of resuming a reduced level of user program that will permit the presence of users on site.

 
Questions on this communication can be directed to respective User Office sites user.office.nsw@ansto.gov.au or user.office.vic@ansto.gov.au for the capabilities required. 

 

The User Office leads and drives the entire user program at both Sydney and Melbourne through managing and coordinating user interactions with ANSTO research infrastructure. The User Office supports facility users at each campus and is committed to making your planned visit as streamlined, pleasant and productive as possible.

Our user portals

Australian Synchrotron User Portal

ANSTO Research Portal

ACNS Customer Portal

What services do we provide?

  • An active program of user communication 
  • User coordination including ANSTO site and capability access, and initiation of the security clearance process for users at Lucas Heights and site access management for users, staff and contractors 
  • Managing the User Travel Program, International Synchrotron Access Program (ISAP) and the Australian Synchrotron Guesthouse
  • Proposal management including the coordination of scientific, technical, safety & regulatory review processes, proposal allocation and access schedules
  • Ensuring and enforcing user compliance with regulatory and other mandatory requirements
  • Capturing and reporting user feedback
  • Gathering of research outputs (theses, patents, refereed journal publications, books, book chapters, journal covers, trade journals) generated by the user program. 

Sydney

Melbourne